IT Services

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IT Services

Decades of combined experience provided us with greater insights on how to maximize the value of IT in our customer’s deployment. We provide myriads of services to help businesses gain a competitive advantage through having lower cost, better operational efficiency and clarity in their decision making.

Our range of services for your IT needs

We can provide multitude of services as a standalone deployment, or part of our development and solutions

Support & Maintenance

Should your organization requires technical support as part of our after sales or as a standalone service, our support team is built around ITIL standard to ensure prompt delivery as per agreed Service Level Agreement (SLA). We are equipped with a top-notch help-desk software to ensure proper case escalations and efficient support ticket resolutions.

We also provide adaptive, perfective, corrective and preventive maintenance that can come with our support service. All incidents and events are recorded and assigned through our integrated help-desk and issue tracking system.

Hardware Supply

To complement our IT solutions, we provide commercial-ready hardware including servers and mobile computers. We also have partnerships with several hardware providers and maintenance contractors to enable effective deployment of IT infrastructure of various sizes.

If you fancy something more unconventional than regular computers and peripherals, our team also supply various sensors and instrumentations to be deployed academically or industrially. We have experienced personnel to advice and provide solutions for your remote computing or data collection needs.

Training

If you would like us to conduct a special training session for your staffs, especially in the operation of a specific Content Management System or any general IT topics, we can arrange a trainer for you.

We also conduct multiple-day training for development-related subjects like Mobile Development, specifically targeted to aspiring developers. Our vast experience in product design and development will be adapted to help our participant immerse in the learning session. All modules are sourced from the industry to provide the best learning experience as possible.

Web Hosting

If you’re looking for a highly reliable hosting solutions, we use advanced cloud architecture to serve a fault-tolerant, high-availability hosting environment. Our architecture setup ranges from a simple shared hosting solution to dynamics serverless setup, using different computing power and platform for each layer of your applications.

We can handle the hosting of your application, static files and database, as well as processing certain components of your system using a Service-Oriented-Architecture. We can also opt for maximum redundancy using automated server replication and automatic scaling function to deliver a high-availability hosting for your needs.

IT Consulting

Coming out with an IT project involves chains of activities including requirement discoveries, specifications listings and even architectural design. These might seems overwhelming for non-IT users, so we can step in and help you in every step along your system development journey as an independent consultant.

With prompt discovery workshops and interviews with your intended users, we can help you craft the System Proposal, User Requirement Specification or itemized Tender Specifications containing both Functional and Non-Functional requirements – whether you’re looking for a vendor or requesting for budget from your higher-ups.